These Terms and Conditions of Sale (“Terms”) govern the sale of products (“Products”) on the VITALIXIS website (“the Site”). By placing an order on the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Scope

These Terms apply to all orders and purchases made on the Site and may be modified at any time. Customers will be notified in the event of significant changes to these Terms.

By using the Site, you agree to be bound by these Terms.

Prices and Payment

The prices displayed on the Site are in U.S. dollars.

Prices include applicable taxes where required, unless otherwise stated at checkout.

We reserve the right to change our prices at any time.

Order Acceptance

Orders are not considered accepted until we have sent you an order confirmation email.

We may cancel orders if we suspect fraudulent activity, or if the order is incomplete, incorrect, or cannot be processed.

The customer will be informed by email if an order is rejected or cancelled.

Delivery

Our delivery services are currently available in the United States.

Estimated Delivery Times

Processing time before shipment: 1–2 business days, Monday to Friday.

Transit time after shipment: 2–5 business days, Monday to Friday.

Total estimated delivery time: 3–7 business days, Monday to Friday.

Delivery times may be extended in the event of force majeure or exceptional circumstances, such as carrier delays, strikes, high seasonal demand, customs processing, or extreme weather conditions.

Product Use

Products purchased on the Site may not be used or resold for unlawful, misleading, fraudulent, or unauthorized purposes.

Withdrawal and Return Policy

Unless otherwise stated as “Final Sale”, products may be returned in accordance with our Return & Refund Policy.

Payment Methods

We accept the following payment methods:

- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Other payment methods displayed at checkout, where available

Refunds

- Refund processing time: Refunds will be processed within 30 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been processed.

- Refund conditions: A refund may be approved if the product is unused, undamaged, and returned in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund method: Refunds are issued to the original payment method used at checkout.

For more information about our refund policy, please refer to our Return & Refund Policy.

If we suspect fraudulent activity, we may cancel or refuse to process an order. In such cases, the order amount may remain temporarily unavailable on your payment method until it is released or credited back to your account, which may take up to 30 business days depending on your bank or payment provider.

Liability

We shall not be liable for any damage, loss, or issue resulting from your failure to comply with these Terms.

Governing Law

These Terms are governed by Belgian law.

In the event of a dispute, the competent courts shall be determined in accordance with applicable legal rules.

By placing an order on this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you have any questions or concerns, please contact our team at:

vitalixis4@gmail.com

or through our Contact page.

Contact Information

We respond to all requests within 24 hours.

Business name: VITALIXIS

Legal form: Individual business

Email: vitalixis4@gmail.com

Physical address:

43, rue de l’Étang
1410 Waterloo
Belgium

VAT number: BE1031.933.015

Business registration number: 1031.933.015

Business status: Self-employed as a main activity

Business activity: Specialized retail trade related to household equipment

Customer service hours:
Monday to Friday, from 8:00 AM to 6:00 PM.
Closed on Saturdays, Sundays and public holidays.

Contact Us

FAQ

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