This Shipping Policy is designed to make sure you are clearly informed about our shipping procedures and conditions. By placing an order on our store, you agree to the terms outlined in this policy.

At VITALIXIS, we are committed to providing a smooth and reliable shopping experience for all our customers.

Shipping Fees

No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly displayed before payment confirmation.

Service Area

Our delivery services are currently available in the United States.

Estimated Delivery Times

Processing time before shipment: 1–2 business days, Monday to Friday.

Transit time after shipment: 2–5 business days, Monday to Friday.

Total estimated delivery time: 3–7 business days, Monday to Friday.

Shipping

To ensure fast and efficient delivery, our products may be shipped from our logistics partners depending on product availability and destination.

Delivery times may be extended in the event of force majeure or exceptional circumstances, such as carrier delays, strikes, high seasonal demand, customs processing, or extreme weather conditions.

If you have any questions about delivery to your area, please contact us at:

vitalixis4@gmail.com

Once your order has been shipped, you will receive a confirmation email with your tracking information.

We work with reliable shipping partners to provide timely and secure delivery.

Weekend Orders

Orders placed during the weekend are processed on the next business day.

Tracking Instructions

Tracking Information:
You will receive an email containing a direct link to track your package through the carrier’s website.

Order Tracking:
You can also track your order directly on our website by entering your tracking number in the dedicated order tracking section.

Questions:
Our support team is available to assist you with any questions regarding the tracking of your order.

Shipping Address Changes

Please carefully check your shipping address before placing your order.

Once an order has been shipped, we may no longer be able to change the delivery address.

Order Cancellation Policy

If you change your mind before your order has been shipped, we may accept cancellations at any time before shipment, ideally within 12 hours after placing the order.

If your order has already been shipped, please refer to our Return & Refund Policy.

Please note that, for logistical reasons, once an order has been processed for shipment, it can no longer be cancelled.

Packages Damaged in Transit

If you notice that your package is damaged during delivery, please refuse the package from the courier if possible and contact our customer support.

If the package was delivered while you were not present, please contact our customer support as soon as possible at:

vitalixis4@gmail.com

Missing Items

If all packages related to your order have arrived and you are still missing an item, please contact our customer support by email.

At VITALIXIS, we do our best to make our product descriptions as clear and detailed as possible so that you know exactly what you are ordering.

If the products received do not match the description, customers may request a return or refund at no additional cost.

Return Policy

We accept returns for any reason, whether you are not satisfied or simply changed your mind.

Our return policy lasts 30 days from the date you receive your products.

If, for any reason, you are not satisfied with your purchase, simply contact us at:

vitalixis4@gmail.com

For more information, please refer to our Return & Refund Policy.

Contact Us

We respond to all requests within 24 hours.

Business name: VITALIXIS

Legal form: Individual business

Email: vitalixis4@gmail.com

Physical address:

43, rue de l’Étang
1410 Waterloo
Belgium

VAT number: BE1031.933.015

Business registration number: 1031.933.015

Business status: Self-employed as a main activity

Business activity: Specialized retail trade related to household equipment

Customer service hours:
Monday to Friday, from 8:00 AM to 6:00 PM.
Closed on Saturdays, Sundays and public holidays.

Contact Us

FAQ

Order Tracking