This Privacy Policy explains how VITALIXIS (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on our website, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you”, “your” and “yours” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below.

The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you submit directly through our Services may include:

- Contact details, including your name, address, email address, and, where applicable, phone number.

- Order information, including your name, billing address, shipping address, payment confirmation, email address, and, where applicable, phone number.

- Account information, including your username, password, security questions, and other information used for account security purposes.

- Customer support information, including the information you choose to include in your communications with us, for example when you send us a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”).

To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies that support our Site and Services, such as Shopify.

- Payment processors, who collect payment information, such as bank account information, credit or debit card information, and billing address, in order to process your payment, fulfill your orders, and provide the products or services you have requested.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill the contract we have with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and providing other features and functionalities related to your account.

We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its own privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services.

This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

If you are located in the European Economic Area, the legal basis for these data processing activities is our legitimate interest in promoting and selling our products, in accordance with Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure.

We strongly recommend that you do not share your username, password, or other access information.

If you believe your account has been compromised, please contact us immediately.

If you are located in the European Economic Area, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

Communicating With You and Improving the Services

We use your personal information to provide customer support and improve our Services.

This is in our legitimate interest in order to be responsive to you, provide effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site.

For specific information about the cookies we use in connection with operating our store through Shopify, please visit:

https://www.shopify.com/legal/cookies

We use cookies to operate and improve our Site and Services, including remembering your actions and preferences, performing analytics, and better understanding user interactions with the Services.

We may also allow third parties and service providers to use cookies on our Site in order to better tailor services, products, and advertisements on our Site and other websites.

These third-party cookies may be used for several purposes, including:

Analytics and Performance Cookies

Data collected may include IP address, pages visited, time spent on the Site, and interactions with content.

This information is aggregated and analyzed to measure audience activity, identify trends, and improve the user experience. Tools such as Google Analytics may anonymize IP addresses before storage.

Advertising and Targeting Cookies

Data collected may include browsing history, clicks, products viewed, and approximate location.

These cookies allow advertisers, such as Google Ads, Meta/Facebook, and other partners, to profile users and display personalized ads across different websites based on their interests.

This data may be shared between advertising partners to optimize targeting.

Social Media Cookies

Data collected may include session identifiers, interactions with content such as shares or likes, and websites visited.

When you interact with a social widget, such as a Facebook “Like” button, the social platform may track your activity and associate this information with your user account, even if you are not logged in.

Third-Party Service Cookies

Data collected may include login information, user preferences, and interactions with services such as online payment or live chat.

These cookies support the proper functioning of external services, such as secure authentication or transaction management. Providers such as Stripe, PayPal, or other payment processors may retain this information to process payments or detect fraud.

You can manage your cookie preferences through your browser settings or through our consent banner when you first visit our Site.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies.

Please note that removing or blocking cookies may negatively affect your user experience and may cause certain Services, features, or general functionalities to malfunction or become unavailable.

Blocking cookies may not completely prevent how we share information with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or other reasons subject to this Privacy Policy.

This may include disclosure to:

- Vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

- Business and marketing partners who provide services or advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

- Third parties when you direct us to disclose, or otherwise consent to our disclosure of, certain information, for example to ship products to you or through your use of social media widgets or login integrations.

- Our affiliates or within our corporate group, in our legitimate interest in operating a successful business.

- Parties involved in a business transaction such as a merger, acquisition, or bankruptcy, or where required to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, enforcing applicable Terms of Service, and protecting or defending the Services, our rights, and the rights of our users or others.

Categories of Personal Information Disclosed

We may disclose the following categories of personal information for the purposes described above:

- Identifiers, such as basic contact details and certain order and account information.

- Commercial information, such as order information, purchase information, and customer support information.

- Internet or similar network activity, such as Usage Data.

- Geolocation data, such as approximate location determined by IP address or other technical measures.

Categories of recipients may include:

- Vendors and third parties who provide services on our behalf, such as internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers.

- Business and marketing partners.

- Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we may share personal information for advertising and marketing activities.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms.

The inclusion of such links does not, by itself, imply endorsement of the content, owners, or operators of those platforms.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security”.

In addition, any information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute and may only apply in certain circumstances. In some cases, we may decline your request as permitted by law.

Right to Access / Know

You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct personal information we maintain about you.

Right to Portability

You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

You may have the right to request that we do not “sell” or “share” your personal information, or that we do not process your personal information for purposes considered “targeted advertising”, as defined under applicable privacy laws.

Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.

Right to Restrict Processing

You may have the right to ask us to stop or restrict our processing of your personal information.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

Appeal

You may have the right to appeal our decision if we decline to process your request. You may do so by responding directly to our refusal.

Managing Communication Preferences

We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails.

If you unsubscribe, we may still send you non-promotional emails, such as emails related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf.

Before accepting such a request from an agent, we may require proof that you authorized the agent to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information provided below.

If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us again, or to file a complaint with your local data protection authority.

For individuals located in the European Economic Area, you may contact your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live.

Your personal information may also be processed by employees, service providers, and third-party partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contract issued by the competent authority of the United Kingdom, where applicable, unless the data transfer is made to a country considered to provide an adequate level of protection.

Contact

We respond to all requests within 24 hours.

Business name: VITALIXIS

Legal form: Individual business

Email: vitalixis4@gmail.com

Physical address:

43, rue de l’Étang
1410 Waterloo
Belgium

VAT number: BE1031.933.015

Business registration number: 1031.933.015

Business status: Self-employed as a main activity

Business activity: Specialized retail trade related to household equipment

Customer service hours:

Monday to Friday, from 8:00 AM to 6:00 PM.
Closed on Saturdays, Sundays and public holidays.

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