Thank you for shopping with VITALIXIS. We are committed to providing a secure and transparent payment experience for all our customers. Please read our Payment Policy carefully to understand how transactions are processed on our website.

Accepted Payment Methods

We accept the following payment methods:

- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Other payment methods displayed at checkout, where available

Payment Currency

All transactions on our website are processed in U.S. dollars (USD $), unless otherwise stated at checkout.

Payment Authorization

Your payment will be charged immediately after your order is confirmed, and you will receive an order confirmation email with your order details.

If your payment is declined or flagged as potentially fraudulent by Shopify:

- The order will not be processed
- You will be notified by email
- You may be asked to try again or use another payment method

Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order.

This may include:

- Verifying your email address
- Confirming your shipping address
- Requesting proof of identity in rare cases of suspicious activity

We reserve the right to cancel any order that does not pass our verification process.

If an order is cancelled after payment, a full refund will be issued to the original payment method.

Failed or Cancelled Payments

If your payment fails or is cancelled:

- Your order will not be processed
- You will need to return to checkout and complete your payment again

If funds have been charged but your order has not been confirmed, please contact us immediately at:

vitalixis4@gmail.com

Refund and Cancellation Policy

Cancellations:

If you wish to cancel your order after payment has been processed, please contact us at vitalixis4@gmail.com within 12 hours of placing your order.

Refunds will be issued to the original payment method.

Refunds:

Please refer to our Return & Refund Policy for eligibility criteria, processing times, and procedures.

Refunds may take up to 30 business days to appear in your account, depending on your bank or payment provider.

Fraud Prevention

To protect our customers and prevent fraudulent activity, VITALIXIS reserves the right to perform payment verification checks.

We may request additional information or confirmation for certain transactions considered high-risk.

Contact Us

We respond to all requests within 24 hours.

Business name: VITALIXIS

Legal form: Individual business

Email: vitalixis4@gmail.com

Physical address:

43, rue de l’Étang
1410 Waterloo
Belgium

VAT number: BE1031.933.015

Business registration number: 1031.933.015

Business status: Self-employed as a main activity

Business activity: Specialized retail trade related to household equipment

Customer service hours:
Monday to Friday, from 8:00 AM to 6:00 PM.
Closed on Saturdays, Sundays and public holidays.

Contact Us

FAQ

Order Tracking