At VITALIXIS, we are committed to protecting your personal data and complying with applicable regulations, including the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and protect your personal information.

Data Controller

The data controller responsible for your personal data is:

VITALIXIS

Contact email: vitalixis4@gmail.com

Types of Data Collected

We may collect the following information:

- Identification data: first name, last name, email address, and, where applicable, phone number.

- Delivery data: shipping address.

- Payment data: information related to your payment method, processed by secure payment providers.

- Browsing data: information about your use of our website, including cookies, IP address, and similar technical data.

Purposes of Processing

Your personal data is collected and processed for the following purposes:

- Processing and managing your orders.

- Communicating with you about the status of your orders.

- Improving our services and your user experience.

- Sending promotional offers and newsletters, where you have consented to receive them.

Legal Basis for Processing

We process your personal data on the following legal bases:

- Performance of a contract, for order processing and delivery.

- Consent, for sending newsletters and promotional offers.

- Legitimate interest, for improving our services and website experience.

Data Retention Period

We retain your personal data for as long as necessary to achieve the purposes for which it was collected, or to comply with our legal obligations.

User Rights

In accordance with the GDPR, you have the following rights:

- Right of access: You may request access to the personal data we hold about you.

- Right to rectification: You may request correction of inaccurate or incomplete personal data.

- Right to erasure: You may request deletion of your personal data under certain conditions.

- Right to restriction of processing: You may request that we restrict the processing of your personal data.

- Right to data portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

- Right to object: You may object to receiving commercial communications.

To exercise these rights, please contact us at:

vitalixis4@gmail.com

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Data Transfers

We do not transfer your personal data outside the European Economic Area unless it is necessary for processing your order, such as through delivery services, payment providers, or technical service providers.

Cookies

We use cookies to improve your experience on our website. You can manage your cookie preferences through your browser settings or through any cookie consent tool available on our website.

Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be published on this page.

Contact

We respond to all requests within 24 hours.

Business name: VITALIXIS

Legal form: Individual business

Email: vitalixis4@gmail.com

Physical address:

43, rue de l’Étang
1410 Waterloo
Belgium

VAT number: BE1031.933.015

Business registration number: 1031.933.015

Business status: Self-employed as a main activity

Business activity: Specialized retail trade related to household equipment

Customer service hours:
Monday to Friday, from 8:00 AM to 6:00 PM.
Closed on Saturdays, Sundays and public holidays.

Contact Us

FAQ

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